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How to define under which all user groups a new user can be created by a user in a certain group.
Configure the ability to assign only certain groups to users while creating/updating users
Setting up Sprint Plans with Vcare charging system
What are Activation Fee, Offer Type, Display Status, Plan Permission, Is customer notification required?
How does Family Plan config, Prorated config, Tax config and Unlimited config, Autopay Discount Config works?
What is a grace period?
What are Tariff name, Plan Code, Validity, Monetary Balance, Bucket Information, Activation Rule, Rollover, data throttle and Features?
What are Plan Name, Plan Description, Plan Category and Plan State?
What are the differences between Plans, Topups and Linked Topups?
Where can we setup a shipment company?
How do I change the Payment Gateway credentials?
Managing Zip Codes
What is user level access?
How to deactivate a user?
How do I give the permission for the plan to my users?
What is Inventory User level access?
How do I change the user group?
How to unlock a user?
View All 18
Point of sale(POS)
Where can I find the POS reports?
How to Print Invoice?
How to checkout a pending sale?
How do I Search a Sale?
MANAGE SALES (PC577)
SALE RETURN (PC567)
PREPAID/POSTPAID ORDER (PC564)
Prepaid card transaction declined?
LIFELINE ORDER (PC566)
PAY BILL (PC213)
RENEW PLAN (PC212)
CHANGE PLAN (PC211)
CHANGE DEVICE (PC210)
CHANGE MOBILE NUMBER (PC209)
CHANGE ESN/SIM (PC208)
DATA TOPUP (PC207)
MINUTE/TEXT TOPUP (PC206)
How to configure the POS Dashboard Setting?
What is Serialized and Non-serialized purchase?
NEW SALE (PC205)
Search Purchase Return
Add Purchase Return
View Purchase Return
Search Purchases
Add Purchases
View All 52
PIN Management
Where do I get the password for PIN file?
How do I add/remove email recipients for the generated PINs?
How do I activate PIN batch/Lot?
What is the difference between PIN Lot and Batch?
How do I deactivate a single PIN?
How to I add/remove the denominations in PIN management?
How do I generate the PIN?
View All 7
New Orders
How to create a new prepaid order?
View All 1
Inventory
How to build a customize drop ship queue?
What is the use of Bulk MDN Plan Change(PC359) process?
How to fulfill a drop-ship order?
How to print the shipment label?
How do I add Model to Inventory?
Can I do bulk line inquiry?
How to bulk unhotline the accounts?
How to bulk hotline the accounts?
How to deactivate the customer’s account in bulk?
How can I deprovision the ESN/SIM?
How can I reassign the ESN/SIM to other retailer?
What does bulk clear ESN do?
Where can I see provisioning fail reason for dropship orders?
How can I change the ESN/SIM on the dropship order which failed provisioning due to invalid/incorrect ESN/SIM?
How can I update a Zip code on dropship order which failed provisioning?
How do I remove an order from the dropship?
What should I do if the ESN/SIM fails provisiong due to NPA not available?
How can I change the zip code on provision failure?
How can I add a vendor?
How can I add a shipper id?
How can I change the status of the ESN or SIM?
How do I change the carrier of the not provisioned inventory?
How do I add and activate Inventory?
How do I add Inventory to the system?
View All 24
Customer Service
Prepaid card transaction declined?
How to cancel autopay?
How to set up autopay?
How to void an invoice?
How to process a refund on the account?
How do I add wallet balance on the account?
How do I change the Device Id on the account?
What should I do if a T Mobile customer is not able to access data?
How do I reset the Voice Mail?
What is the definition of different features?
What is Cancel Device?
What is Query HLR?
How do I add notes on customer’s account?
How do I update port in information?
How do I cancel the port in request?
How do I port in a number on the existing account?
How do I check the usage on the account?
How do I change the plan on the account?
How do I add Data topup on the account?
How do I add top-up on the account?
How do I add a ticket on customer’s account?
How to change the account status?
How to change ESN/SIM on the account?
How to do a carrier change?
How to change the telephone number?
View All 27