Customer Service

Change IMEI, ESN/SIM, MDN

Prepaid card transaction declined?

How to cancel autopay?

How to set up autopay?

How to void an invoice?

How to process a refund on the account?

How do I add wallet balance on the account?

How do I change the Device Id on the account?

What should I do if a T Mobile customer is not able to access data?

How do I reset the Voice Mail?

What is the definition of different features?

What is Cancel Device?

What is Query HLR?

How do I add notes on customer’s account?

How do I update port in information?

How do I cancel the port in request?

How do I port in a number on the existing account?

How do I check the usage on the account?

How do I change the plan on the account?

How do I add Data topup on the account?

How do I add top-up on the account?

How do I add a ticket on customer’s account?

How to change the account status?

How to change ESN/SIM on the account?

How to do a carrier change?

How to change the telephone number?

How to update customer’s address?

How to reconnect an account?